At the stop or at the station

Whether you are at one of our bus stops or in one of our metro stations, a number of elements are in place to accompany you, inform you and help you on your journey.

At the bus stop

The layout of the bus stops is designed to facilitate access to our vehicles. Specific situations due to the topography of the land or road constraints can sometimes create exceptions. However, we are actively collaborating with the agglomeration municipalities in order to generalise rules allowing optimal access.

The diversity of our fleet of vehicles does not allow us to carry out a standard marking on the ground. The elements described below will help you to find your way. The front of the vehicle stops at the height of the yellow square marked on the curb.

Field information

All our bus stops are equipped with clear signage, a display case containing our network maps, Mobilis zone maps and timetables. By scanning the QR codes on the timetables with your smartphone, you can access the real-time timetable for the line you want to take.

Information terminals/screens of different types are installed on the network in order to inform you about the bus network: multimedia terminals at stops, screens on board vehicles. These different media provide significant improvements in terms of reading comfort and information (visualisation of next stops, connection points, etc.).

Bus stops and their facilities are the property of the municipalities in which they are located. tl is responsible for equipping them with ticket machines and information media for travellers. Close collaboration is in place for the development and maintenance of these stations.

Accessibility of stops

We advise visually impaired people or people wishing to benefit from special attention to stand near the yellow square, at the stop point of the first door. Thus they access the vehicle under the particular attention of the driver.

We advise people in wheelchairs, the elderly, people with difficulty moving around, strollers or people with heavy loads to wait for the bus under the shelter or near the information window. They will thus be able to access the second door of the bus, adapted to their boarding.

At the m1 and m2 station

A large part of the m1 and m2 stations are accessible using ramps or lifts equipped with voice announcements when there are more than two levels. These lifts also have an emergency call system, which can be activated by pressing the “alarm bell” button for more than two seconds.

Level access is possible on all platforms. However, some accesses are not recommended due to their steep slope or the geometry of the station (curved platform). If you are in one of these stations, we recommend that you choose an alternative bus service.

The starting and finishing steps of the stairs are marked by a visual contrast. Handrails are present along each staircase, on both sides.

Specific safety instructions on the m2

	For your well-being, the stations, platforms and trains are all non-smoking.
	To ensure your safety, platforms, lifts and stations are monitored by cameras (data protection information can be obtained on 021 621 01 11 .
	These are also equipped with an inductive loop allowing the transmission of information to the hearing impaired via their hearing aid.

If required, emergency call terminals are located in each station and allow you to get in touch with the operating staff. You can also contact the agents present in all the stations. General instructions are available at each station.